Shipping Policy & Delivery Times
Free insured shipping worldwide, with tracking on every order.
Last updated: 21 July 2026
What shipping costs
Nothing. Shipping is free on every order, to every country we ship to, with no minimum spend. The price you see at checkout is the price you pay.
Import duties are a separate matter and are covered further down this page.
Your parcel is insured
Every order is insured by us in transit. If your parcel is lost or arrives damaged, you get a replacement or a refund — you do not pay for the carrier's mistake, and there is no claim form to fill in.
Where we ship
Worldwide.
A small number of destinations are restricted by carriers or by local import rules, and remote regions can take longer than the times below. If you are unsure about your country, email support@trymrjoint.com before ordering and we will tell you honestly whether we can deliver to you.
How long it takes
Two stages, and it helps to think of them separately: we have to get the parcel out of the warehouse, then the carrier has to get it to you.
1. Processing — 1 to 5 business days
The time between you placing the order and the parcel leaving our warehouse. During sale periods and holidays this can stretch to 7 business days.
2. Delivery, after dispatch
| Destination | Typical time |
|---|---|
| United States | 3 to 7 business days |
| Standard International Shipping | 7 to 25 business days |
The international range is wide for a reason: a parcel to a major European city sits at the short end, while remote regions and island destinations sit at the long end. Neither is a sign that anything has gone wrong.
So a typical US order arrives roughly 1 to 2 weeks after you place it. An international order is usually 2 to 4 weeks, and longer for remote destinations.
Business days exclude weekends and public holidays in the destination country.
When it takes longer
We would rather tell you this up front than have it come as a surprise.
A parcel held for customs inspection can take considerably longer — occasionally up to around 40 days before it clears and completes delivery. This is outside our control and is not a sign the parcel is lost.
Other common causes of delay are carrier backlogs during peak season, remote delivery addresses, and incomplete address details.
If your tracking has shown no movement for 14 days, email us and we will chase the carrier for you.
Tracking
Every order includes a tracking number. It is emailed to you when the order is dispatched — not when it is placed, so expect a quiet period of a few days first while the order is processed.
If the tracking has not updated for a few days, that is usually the carrier batching its scans rather than a lost parcel. Long international legs frequently show no scan at all until the parcel reaches the destination country.
Changing or cancelling an order
- Before dispatch: email us and we will change the address, or cancel and refund you in full.
- After dispatch: we cannot recall a parcel. Once it arrives, the 60-day return applies.
Email support@trymrjoint.com with your order number as soon as you know — the sooner you write, the more likely we can catch it before it leaves.
If the address was wrong
An incomplete or mistyped address is the most common cause of a delayed or returned parcel.
Please check the address on your order confirmation email as soon as it arrives. If something is wrong, tell us straight away.
- Caught before dispatch — we simply correct it.
- Already moving — we will try to redirect it with the carrier, though this is not always possible.
- Returned to us as undeliverable — we will contact you and either re-send to a corrected address at no cost to you, or refund you in full.
If your order does not arrive
Email support@trymrjoint.com with your order number. We will trace it with the carrier. If it is lost, we send a replacement or refund you — see our Refund & Return Policy.
You do not need to prove anything or file a claim yourself. That is our job, not yours.
Damaged on arrival
Email us with your order number and a photo. We will replace it or refund it, and you do not need to send the damaged brace back first.
Customs and import duties
For deliveries outside Hong Kong, any import duties or taxes charged by your country are set by that country, not by us, and are the recipient's responsibility. We cannot predict them or refund them.
Customs inspection is also the single most common reason a parcel sits still for a while. It usually resolves on its own.
Returns
Covered in full in our Refund & Return Policy: 60 days from delivery to return the brace for a refund, plus a 180-day warranty against manufacturing defects.
Contact
Habbi Mobile Limited RM 9042, 9/F, Block B, Chung Mei Centre 15-17 Hing Yip Street, Kwun Tong Kowloon, Hong Kong
Email: support@trymrjoint.com Phone: +852 5970 7141
We reply within one business day, seven days a week.