Refund & Return Policy
60-day returns on the Mrjoint Knee Brace.
Last updated: 13 July 2026
60 days
You have 60 days from the date of delivery to return the Mrjoint Knee Brace for a refund.
We would rather you tell us it did not work for you than keep a brace you do not wear. If the fit is wrong, if it does not stay where you put it, or if you simply changed your mind — that is a valid reason.
What we need
- The brace, in a condition that shows it was worn and tested, not destroyed.
- Your order number.
We do not require the original packaging. We do not require you to explain yourself at length.
How to start a return
Email support@trymrjoint.com with your order number and a sentence about what went wrong. We reply within one business day, seven days a week.
We will send you return instructions, including the address to ship to. Do not ship a return before contacting us — a parcel that arrives without a return authorisation can take considerably longer to process.
Return shipping
Return shipping is arranged when you contact us. Where the return is due to a fault, a damaged item, or the wrong item being sent, we cover the cost of return shipping.
Refunds
Once your return arrives and is checked, we issue the refund to the original payment method.
- Processing on our side: within 3 business days of the return arriving.
- Appearing on your statement: typically 5 to 10 business days after that, depending on your bank or card issuer. That last part is outside our control.
You will receive an email confirmation when the refund is issued.
Damaged, faulty, or wrong item
Email support@trymrjoint.com with your order number and a photo. We will replace it or refund it. You do not need to return a damaged item before we act.
Orders that have not shipped yet
We dispatch within 24 to 48 hours. If you contact us before dispatch, we cancel the order and refund you in full. If it has already shipped, the 60-day return process above applies.
Contact
Habbi Mobile Limited RM 9042, 9/F, Block B, Chung Mei Centre 15-17 Hing Yip Street, Kwun Tong Kowloon, Hong Kong
Email: support@trymrjoint.com Phone: +1 (307) 228-5553